To find out how voicemail works, press 1. To discover the hisory of voicemail, press 2.

When voicemail was created, the answering machine was doing the job and is still popular today. There are however many instances when an answer machine is simply not enough. This is when voicemail is needed and it has many advantages.

• It allows users to retrieve, send and manage voice messages from any touch tone phone in the world. With some  voicemail systems, messages can be received and managed from laptops.
• It can store significantly more messages.
• Message length time is longer.
• Incoming calls can be diverted to voicemail on ‘busy’, ‘no answer’, or immediately.
• Personalised messages can be left on individual mailboxes.
• With some  voicemail systems you can employ call recording from the touch of a button.

Paper message taking and the associated risks of loss and reliability can be a thing of the past with voicemail. Modern  voicemail systems are robust and offer many features that might be useful to your business. With some  voicemail systems you can have sophisticated features such as ‘automatic message forward’, whereby if messages have not been picked up after a specified period of time, they can move to another mailbox.

Another such feature is ‘2 way recording’ which allows a subscriber to record a conversation in their mailbox simply by pressing a pre-programmed key on the telephone.

Over 50% of telephone calls do not require a 2 way conversation and on average, executives are only available to take calls 10% of the time, so message management is very important, particularly in larger companies.

If message management is important to you, then please contact us to help find the solution best for your business.